In addition to full-time ministry I am also a part time barista at Starbucks. This is no secret if you know me at all or follow me on Twitter or Tumblr. I got the job at Starbucks because Ashley and I wanted to get out of debt and Starbucks is where most of my spare cash goes so I might as well get paid to drink the coffee that I love so much. As with any job there are always lessons to be learned that apply outside of the workplace and to various aspects of our every day lives. These lessons have lead me to launch this idea called the Barista Blog. I want to share all of the lessons I learn there with you in hopes that we can become better leaders, employees, husbands, daughters, or what have you, one cup at a time… (Little coffee humor there!) So grab a cup of your favorite blend and let’s get to it!
There is a small but vocal portion of society that fully believe that Starbucks is the embodiment of the corporate monster. The big bad power house coffee shop that forces the little people out of town one by one leaving a trail of out of work small business owners and abandoned storefronts until they are the only latte in town. This group likes to picture the leadership at such an organization smiling and sipping some unethically grown and purchased coffee while dressing their wives in blood diamonds and custom baby seal leather boots. But working there I can tell you that this is not the vision or the heart of Starbucks business model. Starbucks supports ethical business practices and goes out of it’s way to make sure its farmers adhere to those practices as well. They even go so far as to pay more for their beans than what is seen as fair value in order to ensure that farmers and their workers are treated fairly. Starbucks has also partnered with organizations to support micro-financing of small businesses, access to clean water, and AIDs research and relief in Africa. Basically what I am saying is that Starbucks is committed to having a positive impact on the world and it’s a great company to work for to boot!
I loved Starbucks coffee, employees, and environment before I started working there. But from the inside it is even more impressive. Here is the lesson, as an employee and representative of the company, we have to be drinking the lattes! Employees who don’t believe in the vision and practices of the company they represent will crumble and fold when the pressure comes. I have seen it before in both the coffee business and the ministry. Employees get a job because they need a paycheck, not because they believe in the vision of the company. Those employees are the first to complain and the first to jump ship when greener pastures appear. However, the ones that buy in to the vision are the ones that will fight to protect it. Let’s not overlook this. Starbucks doesn’t pay me to make lattes. They pay me to represent the company and get customers to come back on a regular basis. A machine can make a latte but a person can make a lasting connection.
As employees we need to see ourselves as the banner carriers for the companies we work for. We need to represent those companies well. That means we need to be educated about what the companies values are and how we are living them out. Do this. Become the banner carrier for the ones you represent. Carry the banner for your store, your family, your ministry, the Church, and for God. Represent them well as that is what we are called to do. A machine can make lattes and a television can educate your children but is that the quality we desire?
What area of your life could be raised to a higher standard if you decided to carry the banner?